Refund policy

At PETALBABE, we want every shopping experience to feel simple, secure, and enjoyable. If you are not completely happy with your purchase, our support team is here to assist you 🤍

1. Return Eligibility

You may submit a return request within 14 days after your order has been delivered.

To be accepted for return, items must:

  • Be unworn, unused, and kept in original condition
  • Be free from perfume, deodorant, makeup, stains, damage, or signs of wear
  • Include original tags where applicable

We reserve the right to decline any return that does not meet these requirements.

2. Items That Cannot Be Returned

The following items are not eligible for return or refund:

  • Final Sale items and discounted sale items
  • Intimates, bodysuits, swimwear, and underwear
  • Accessories such as jewelry, hats, and hair accessories for hygiene reasons

3. How to Request a Return

To begin a return request:

  • Contact us within 14 days of delivery
  • Provide your order number and reason for return
  • Wait for return authorization before sending anything back

Once your request is approved, we will send you the correct return instructions.

❗Returns sent without approval will not be accepted.
❗The address shown on our website is not a return address.

4. Refunds

  • Refunds are issued after returned items have been received and inspected
  • Approved refunds will be sent back to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

We may issue a partial refund if an item is returned damaged, worn, or not in its original condition.

In certain cases, we may offer a replacement or partial refund without requiring a return.

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service for returns

PETALBABE is not responsible for lost, delayed, or missing return packages.

6. Order Problems

If you experience any issue with your order, please contact us first:

📧 contact@petalbabe.com

Please reach out before opening a chargeback or payment dispute. We will do our best to resolve your concern quickly and fairly.

7. Order Cancellation

  • Orders may be canceled within 12 hours of purchase
  • After this timeframe, orders may already be processed or shipped and may no longer be canceled

8. Fraud Prevention

To help maintain a safe and fair shopping environment:

  • High-risk orders may be canceled for verification
  • Suspicious transactions may be refused
  • Misuse of this return policy may result in account restrictions

9. Contact Information

PETALBABE
📧 contact@petalbabe.com

Thank you for shopping with PETALBABE ✨